Help center

Can't find what you need? Email [email protected]. We aim to reply within 1-2 business days.

Orders

How do I know my order went through?

You'll receive an order confirmation email. If you can't find it, check your spam folder or use the order tracking page.

Can I change or cancel my order?

Email [email protected] with your order number as soon as possible. We'll do our best, but once an order has shipped we can't change it.

Do I need an account to order?

No. You can check out as a guest. With an account you can track all your orders in one place and check out faster.

Shipping

How long does shipping take?

Each product page shows its origin warehouse and delivery estimate (e.g. "Ships from our {origin} warehouse · est. {etaMin}–{etaMax} business days"), and checkout shows it again for your address. US-warehouse items usually arrive in 3–8 business days within the US. Once a package ships, we email you its tracking number. Free US shipping on orders $49+ after discounts; $4.99 under $49. See Shipping for details.

Do you ship to my country?

We ship worldwide. If an item can't be shipped to your country, its product page will tell you. Checkout shows the delivery estimate for your address.

Why did I get more than one parcel?

We ship from several warehouses (US, China and others). If your order has items from different warehouses, it may arrive in several packages, each with its own tracking number.

My parcel hasn't moved. What now?

If tracking shows no movement for an extended period, contact us and we'll investigate with the carrier. If your parcel is lost or arrives damaged, contact us with your order number and photos. After we confirm with the carrier or supplier, we'll send a replacement or a full refund.

Will I pay customs or import duties?

Orders shipped outside the US may be subject to import duties, VAT or taxes, which are collected by the carrier or customs on delivery. If we can calculate them in advance, they're shown at checkout. Items shipping from our US warehouse to US addresses have no import charges.

Returns

What is your return policy?

You can ask to return an item within 30 days of delivery. If it's defective, contact us via the contact page with your order number and photos: we'll send a replacement or a refund, and you don't need to send the item back. For change-of-mind returns, you pay the return shipping. Please don't send anything back before we reply: we'll send you the return address. Refunds go to your original payment method. Holiday orders placed from November 1, 2026 can be returned until January 15, 2027, or within 30 days of delivery, whichever is later. To start a return, contact us at [email protected] or via the contact page. See Returns & refunds.

Can I return an international order?

Yes, within the same return window. For change-of-mind returns, you pay the return shipping. Please don't send anything back before we reply: we'll send you the return address.

Payments

Can I use more than one discount code?

No. One discount code per order.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Link. Payments are processed securely by Stripe; we never see or store your card details.

Will you ever ask for my card details by email?

No. We never ask for card details by email. If you get an email like that, don't reply and let us know at [email protected].

In which currency are prices shown?

All charges are in US dollars (USD). Prices may be displayed in other currencies, converted from USD. Your bank may apply its own conversion fee.

Is it safe to pay on FinalX?

Yes. Checkout is encrypted and payments are handled by Stripe, a PCI-DSS Level 1 certified payment provider.