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Returns & refunds
You can return items within 30 days of delivery. Refunds go to your original payment method once the return is approved.
Return window
You can ask to return an item within 30 days of delivery.
Holiday returns: orders placed from November 1, 2026 can be returned until January 15, 2027, or within 30 days of delivery, whichever is later.
How to return an item
- Contact us at [email protected] or via the contact page with your order number and the item you want to return.
- If the item is defective, damaged or not what you ordered, include photos showing the problem.
- We review your request and reply with next steps.
Refunds
Once your return is approved, we issue the refund to your original payment method. Each return is reviewed case by case.
Frequently asked
What if my item arrived damaged, defective or wrong?
Within 30 days of delivery, contact us via the contact page with your order number and photos. If an item is defective, contact us with your order number and photos. Based on the photos, we'll send a replacement or a refund. You don't need to send the item back. If your parcel is lost or arrives damaged, contact us with your order number and photos. After we confirm with the carrier or supplier, we'll send a replacement or a full refund.
Who pays for return shipping?
For defective items, you don't need to send anything back. For change-of-mind returns, you pay the return shipping. Please don't send anything back before we reply: we'll send you the return address.
I'm outside the US. How do I return an item?
The same return window and rules apply. For change-of-mind returns, you pay the return shipping. Please don't send anything back before we reply: we'll send you the return address.
What if I refuse a parcel because of import duties or VAT?
Orders shipped outside the US may have import duties, VAT or taxes collected on delivery. If you refuse the parcel for that reason, we'll refund the item price once the parcel is returned to us, minus the original shipping cost and the cost of returning it. Duties or taxes you paid aren't refundable by us.
My order came in several packages. Can I return just one?
Yes. Include your order number and tell us which item(s) you're returning.
Can I exchange an item?
Contact us with your order number and what you'd like, and we'll let you know what's possible.
Which items can't be returned?
For hygiene reasons, opened personal-care items and earbuds can only be returned if faulty.
Dernière mise à jour : 4 novembre 2026