Shipping

Where we ship from

FinalX ships from warehouses around the world, including the US and China. Each product page shows where that item ships from and its delivery estimate, for example:

Ships from our {origin} warehouse · est. {etaMin}–{etaMax} business days

The same estimate is shown again at checkout for your address.

Origin warehouse	Delivery estimate
United States	Usually 3–8 business days within the US.
China and other warehouses	Estimate shown on the product page and at checkout.

Estimates are business-day ranges, not guarantees, and can be longer during peak seasons, carrier disruption or customs checks.

Where we ship to

We ship worldwide. If an item can't be shipped to your country, its product page will tell you. Checkout shows the delivery estimate for your address.

Orders with items from more than one warehouse

If your cart has items from different warehouses, your order may arrive in several packages, each with its own tracking number. Checkout shows the delivery estimate for each item.

Shipping cost

Standard US shipping is free on orders of $49 or more after discounts; $4.99 under that (US addresses only). For destinations outside the US, the shipping options, cost and delivery estimate for your address are shown at checkout before you pay.

Frequently asked

How do I track my order?

When each package ships, we email you its tracking number and link. You can also find it on the order tracking page or in your account.

Will I pay customs or import duties?

Items shipping from our US warehouse to US addresses have no import charges. Orders shipped outside the US may be subject to import duties, VAT or taxes, which are collected by the carrier or customs on delivery. If we can calculate them in advance, they're shown at checkout.

My tracking hasn't updated. Is that normal?

Tracking can pause for a while, especially on international routes. If you're worried, contact us with your order number and we'll check with the carrier.

What if my package is lost or arrives damaged?

If your parcel is lost or arrives damaged, contact us with your order number and photos. After we confirm with the carrier or supplier, we'll send a replacement or a full refund.